๐Ÿ‡ธ๐Ÿ‡ฌ   FREE LOCAL COURIER for orders S$60>                                                        ๐Ÿ”ฅ  FREE SHIPPING WORLDWIDE for orders S$120>

FAQ

FAQ

Frequently

Asked Question

  • How is your Lashliner different from other retailers?

    Why We’re Different: Our Products Are Safer, Afforable and Deliver Better Results 


    Aikosmetic is the FIRST in Singapore to bring in 

    3 in 1 HighOh Lashliners that works as an eyeliner + eyelash bond + natural lash serum, where you will see real result and the difference from the regular eyeliner glue/eyelash glue in the market.


    ๐Ÿ† We are also awarded ๐—•๐—˜๐—ฆ๐—ง ๐—˜๐—ฌ๐—˜ ๐— ๐—”๐—ž๐—˜๐—จ๐—ฃ(๐—˜๐—ฌ๐—˜๐—Ÿ๐—œ๐—ก๐—˜๐—ฅ), ๐—•๐—˜๐—ฆ๐—ง ๐—œ๐—ก๐—ก๐—ข๐—ฉ๐—”๐—ง๐—œ๐—ฉ๐—˜ ๐—•๐—ฅ๐—”๐—ก๐—— 2022 by BeautyInsider Singapore. 


    โญ๏ธ Easy to apply, beginner friendly and hassle free!


    โญ๏ธ Why spend extra money on expensive eyeliner, toxic eyelash glue, or magnetic eyeliner that only works with magnetic lashes? Our 3 In 1 HighOh™ Lashliner is smudgeproof, long-lasting and adhesive with all kinds of false lashes as well!


    โญ๏ธ NO GLUE CLAMPS! NO MAGNET!

    Formulated with our very own HighOh™ Lashbond Technology, you can be assured your false lashes will stick well, and your natural lashes will also be well taken care of!


    โญ๏ธ ๐Ÿ’ฏ Safe for sensitive eyes, cruelty free and vegan! We have also listed out our ingredients on our website and packaging,

    100%  ๐Ÿฐ cruelty free, ๐ŸŒฑvegan, and made from natural ingredient that is safe to use, even on sensitive skin! 


    We use โ™ป๏ธ recyclable packaging to manufacture mass production, and be assured that our cosmetic ingredients are MSDS certified, assembled in USA and have been through quality inspection in USA and Singapore. 


    • Benefits & Safe To Use

    We believe in focusing on quality as the means to solidfying our selling terms of 'Save cost, Save time and Safe ingredients' for our customers.


  • How do I apply the 3 in 1 Lashliner?

    Shake the lashliner.

    Apply it like your regular eyeliner.

    Stick on your faux/mink lashes and you are ready to go!


    For more instructions, click HERE

  • What is the difference between Black,Brown & Clear Lashliners?

    Our 3 in 1 Highoh Lashliners in Black & Clear work the same way. Both works like an eyeliner + lashbond + natural eyelash serum.


    They are also ๐™ฌ๐™–๐™ฉ๐™š๐™ง๐™ฅ๐™ง๐™ค๐™ค๐™› ๐™–๐™ฃ๐™™ ๐™จ๐™ฌ๐™š๐™–๐™ฉ ๐™ง๐™š๐™จ๐™ž๐™จ๐™ฉ๐™–๐™ฃ๐™ฉ too! Moreover with our ๐™‡๐™–๐™จ๐™๐˜ฝ๐™ค๐™ฃ๐™™ ๐™ฉ๐™š๐™˜๐™๐™ฃ๐™ค๐™ก๐™ค๐™œ๐™ฎ & the ๐™ฃ๐™–๐™ฉ๐™ช๐™ง๐™–๐™ก and ๐™ซ๐™š๐™œ๐™–๐™ฃ castor oil, you can be sure that your falsies will not fall and your natural eyelashes will be cared for at the same time!


    ๐Ÿ–คBlack / Brown


    Just draw it like a regular eyeliner, put on your fav falsie and you are good to go! You can even use it as a regular eyeliner too! It delivers defined, precise line and intense color with no smudges.

    No more waiting time and totally hassle free!


    ๐ŸคClear


    If you are a beginner with eyeliner/putting on falsie, our 3 in 1 Highoh Lashliner in Clear is definately suitable for you! It is perfect for a lighter and natural eye make up look. Say bye-bye to glue clumps!

  • Is your Lashliner safe to use?

    Yes! Our 3 in 1 Lashliners are made from hand-selected purest and healthiest ingredients. Its moisture and shine come from plant compounds and botanical oils. Safe, cruelty free and non-toxic ingredients.


    โœ“Hypoallergenic

    โœ“No Parabens

    โœ“No Petrolchemical

    โœ“No Glue

    โœ“No Silicon

    โœ“Vegan

    โœ“Gluten Free

    โœ“Cruelty Free

    โœ“Odourless


    Ingredients are listed on our product page. 

  • Can regular makeup remover removes the liner?

    We highly recommend consumers to use Micellar Cleansing water/wipes. Micellar water provides a thorough and gentle cleanse that removes even waterproof and long-wear makeup.


    For more instructions/details, click HERE

  • How much is delivery/shipping?

    • All Singapore local postage will be capped at SGD$3.60 flat fee. Free Shipping for orders over SGD$60.
    • Malaysia postage will be capped at SGD$5.80 Free Shipping for orders over SGD$120. 
    • International Shipping will be capped at $18 - 35 (Depending on the region). Free Shipping for orders over SGD$120.

    We understand that shipping can be costly due to the Covid19 pandemic and we are trying our best to keep our rates as affordable as possible while covering handling and administrative charges from our delivery partner. 


    We sinceerely thank you for your understanding and support!

  • Do you ship internationaly?

    Yes. We shp to various countires. 


  • How long is the shipment?

    We process and ship orders placed between 3 to 4 business working days from Monday - Friday 11am to 530pm (GMT+8). Order placed on Friday night, Saturday, Sunday, public holidays and/or company closures will not be fulfilled until the following business day.


    Order processing estimate:

    •     For products in stock, the order will be processed on the next working day and shipped out within 3 to 4 business days. *Estimated 3 to 5 days to deliver for unforseen courier delay*
    •     If you are placing an order to deliver to Malaysia, the order will be processed and shipped out within 3 to 4 business days. *Estimated 5 to 7 days to deliver. 

    Please refer to the Updated Shipping Policy section under the *Disclaimers below.



    *DISCLAIMERS:

    •     The estimated delivery time is NOT guaranteed. It does not take into consideration any possible delays caused by the customs or any issue the shipping carrier may have with the package. Please do not hesitate to contact us if you believe there is an issue with your tracking and we will do our best to help.
    •     Due to the effects of the COVID-19 pandemic, we wish to apologize for any inconvenience.
    •     Every fulfilled order will automatically receive a tracking confirmation within a week (contact us if you don't see this after 5 business days).

     *We will not be responsible nor will we provide refunds for any product(s) or package(s) still in transit, lost during transit or if it has been tracked as delivered.



  • How do I opt for free shipping after checkout?

    1. After checking out, enter your email.
    2. Enter your mailing address, and continue to 'Shipping Option' 
    3. If your order has fullfilled the min orders for FREE Shipping, you will see an option to choose 'Free dleiver/shipping' on the Shipping & Delivery method page. 

    NOTE:


    •        All local (Singapore) Free Delivery for orders over SGD$60.
    •         Malaysia Free Shipping for orders over SGD$180.
  • How do I apply my promo/ coupon / gift card code?

    1. Add item(s) to cart

    2. Click on to your shopping cart

    3. Key in the code under the Total Amount section. 

    4. Click 'Appy' 


    If you are using mobile to purchase, please click HERE for instructions. 


  • What is your return policy?

    NO RETURN/ REFUND POLICY


    *Coronavirus (COVID-19) Update From Aikosmetic.Due to coronavirus (COVID-19), we've made changes to some of our policies, which may affect the services we provide.


    *Due to hygiene reasons, we do not accept returns or exchanges.


    AIKOSMETIC assumes no responsibility for a customer's particular use of any product.


    Should you have received a damaged product which is unlikey to happen (once seal is broken, item is void) , please contact us at aikosmetic@yahoo.com with a screenshot of the invoice/receipt and clear picture(s) of the damaged product within TWO days upon receiving. We will borne the return postage fee.


    We reserve the right to amend this Privacy Policy at any time.


    By proceeding through checkout, you agree to abide by these terms.


    Thank you! XOXO

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